Privacy Policy

Effective Date: July 01, 2026

Privacy Policy for KitchenKirana

Welcome to KitchenKirana ("KitchenKirana", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information.

KitchenKirana is owned and operated by Krishna Traders, a sole proprietorship owned by Mr. Praveen Sethi, registered under the Goods and Services Tax Act.

Business Details

Legal Name: Praveen Sethi

Trade Name: Krishna Traders

Business Type: Proprietorship

GSTIN: 07AASPK0851B1ZW

Registered Office

144-B, Jheel Khuranja

East Delhi

Delhi – 110051

India

Website

https://kitchenkirana.com

https://www.kitchenkirana.com

Email: kitchenkirana144@gmail.com

Phone: +91 9810094093

1. Introduction

This Privacy Policy explains how KitchenKirana collects, uses, stores, shares, and protects your personal information when you access our website, mobile applications, or any related services.

By accessing or using our platform, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following categories of information.

Personal Information

Name
Mobile Number
Email Address
Delivery Address
Billing Address
PIN Code
City
State

Account Information

OTP verification details
Login records
Account preferences

Order Information

Products purchased
Shopping cart
Order history
Delivery instructions
Invoice details

Payment Information

Payments are processed securely through trusted payment gateways including Razorpay and other authorized payment partners.

KitchenKirana does not store your complete debit card, credit card, CVV, UPI PIN, or banking credentials on its own servers.

Device Information

We may collect:

Device model
Browser type
Operating system
IP address
Device identifiers
Crash reports

Location Information

With your permission, we collect your device location to:

Detect your delivery area
Display nearby service availability
Improve delivery accuracy
Provide location-based services
Prevent incorrect deliveries

You may disable location access through your device settings; however, some features may not function correctly.

3. Cookies and Tracking Technologies

KitchenKirana uses cookies and similar technologies to:

Maintain login sessions
Remember user preferences
Improve website performance
Measure traffic
Detect fraudulent activity
Enhance user experience

4. Analytics and Marketing Tools

We may use trusted third-party tools including:

Google Analytics
Meta Pixel
Google Maps Platform

These services help us understand user behaviour, improve website performance, measure advertising effectiveness, and provide location-based functionality.

5. How We Use Your Information

We use your information to:

Create and manage your account
Verify users through Mobile OTP
Process orders
Deliver products
Process payments
Generate GST-compliant invoices
Provide customer support
Improve our platform
Detect fraud
Prevent abuse
Send order updates
Notify you about offers and promotions (where permitted)
Comply with legal obligations

6. Marketplace Sellers

KitchenKirana operates both as:

A retailer selling its own inventory; and
A marketplace where approved third-party sellers may list products.

When you purchase from a marketplace seller, we may share only the information necessary to process and fulfil your order, including:

Customer name
Delivery address
Contact number
Ordered products

Marketplace sellers are required to use customer information solely for order fulfilment and applicable legal compliance.

7. Delivery Partners

To complete deliveries, KitchenKirana may share limited information with:

Our own delivery personnel
Third-party delivery partners

Shared information may include:

Customer name
Delivery address
Contact number
Order details required for delivery

Delivery partners are expected to use this information only for delivering your order.

8. Payment Processing

KitchenKirana supports payment methods including:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

Online payments are processed through secure payment gateways. Sensitive payment credentials are handled directly by the payment gateway provider.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Maintain transaction records
Comply with tax and accounting obligations
Resolve disputes
Enforce our agreements
Meet legal requirements

11. Your Rights

Subject to applicable law, you may:

Access your personal information
Request correction of inaccurate information
Update your profile
Request deletion of your account where legally permissible
Withdraw permissions such as location access through your device settings
Contact us regarding your personal information

12. Children's Privacy

KitchenKirana is intended for users who are legally capable of entering into binding contracts. We do not knowingly collect personal information from children without appropriate authorization.

13. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be published on our website with an updated effective date. Continued use of the platform after such updates constitutes acceptance of the revised policy.

15. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Delhi.

16. Contact Us

KitchenKirana

Owned and operated by Krishna Traders

Proprietor: Mr. Praveen Sethi

Address: