Shipping & Delivery Policy
Effective Date: July 01, 2026
Welcome to KitchenKirana.
KitchenKirana is owned and operated by Krishna Traders, a sole proprietorship owned by Mr. Praveen Sethi (GSTIN: 07AASPK0851B1ZW).
This Shipping & Delivery Policy explains how orders placed through KitchenKirana are processed and delivered.
1. Delivery Coverage
KitchenKirana currently provides delivery services across Delhi NCR.
Delivery availability depends on your PIN code and serviceability.
Certain locations may not be eligible for delivery due to operational limitations.
2. Order Processing
Orders are processed after successful confirmation.
Processing generally begins immediately after:
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Payment confirmation for prepaid orders.
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Order confirmation for Cash on Delivery (COD) orders.
Orders received during peak hours, weekends, public holidays, or due to unforeseen operational circumstances may require additional processing time.
3. Delivery Timelines
KitchenKirana aims to deliver orders as quickly as possible.
Estimated delivery times are displayed during checkout and may vary depending on:
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Delivery location
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Product availability
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Weather conditions
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Traffic
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Public holidays
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Local restrictions
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High order volumes
Delivery timelines are estimates only and are not guaranteed.
4. Delivery Partners
Orders may be delivered through:
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KitchenKirana's own delivery executives.
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Authorised third-party logistics and delivery partners.
All delivery personnel are expected to follow professional delivery standards and customer privacy requirements.
5. Delivery Charges
Delivery charges, if applicable, will be clearly displayed before order confirmation.
KitchenKirana may offer:
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Free delivery on eligible orders.
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Promotional delivery offers.
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Area-specific delivery pricing.
Delivery charges are subject to change without prior notice.
6. Order Tracking
Customers may receive order updates through:
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SMS
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Mobile notifications
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WhatsApp (where available)
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Phone calls
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Application notifications
These updates may include:
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Order confirmation
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Order packed
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Out for delivery
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Delivered
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Delivery delay notifications
7. Delivery Attempts
If the customer is unavailable during delivery:
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Our delivery executive may attempt to contact the customer.
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Additional delivery attempts may be made where operationally feasible.
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If delivery cannot be completed, the order may be cancelled or returned.
Refund eligibility will depend on the nature of the products and the Refund & Cancellation Policy.
8. Customer Responsibilities
Customers are responsible for:
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Providing accurate delivery details.
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Providing a valid contact number.
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Being available during delivery.
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Inspecting the package upon delivery.
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Reporting any issues immediately.
Incorrect addresses may result in delayed delivery or cancellation.
9. Delivery Verification
KitchenKirana may require one or more of the following for secure delivery:
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OTP verification
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Customer signature
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Delivery confirmation photograph
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Mobile confirmation
These measures help prevent fraudulent deliveries.
10. Delivery Delays
Delivery may be delayed due to:
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Heavy rainfall
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Floods
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Political events
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Government restrictions
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Festivals
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Vehicle breakdown
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Internet outages
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Force majeure events
KitchenKirana will make reasonable efforts to keep customers informed of significant delays.
11. Perishable Products
Fresh products including:
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Fruits
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Vegetables
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Dairy
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Bakery items
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Frozen products
should be inspected immediately upon delivery.
Any quality issues should be reported within 2 hours of delivery with supporting photographs where possible.
12. Damaged or Incorrect Orders
If you receive:
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Damaged products
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Missing items
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Incorrect products
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Expired products
please contact Customer Support as soon as possible.
Where verified, KitchenKirana may provide a replacement, refund, or other suitable resolution in accordance with our Refund & Cancellation Policy.
13. Delivery Restrictions
KitchenKirana reserves the right to refuse or cancel delivery if:
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Delivery location is unsafe.
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Address cannot be located.
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Customer is unreachable.
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Fraudulent activity is suspected.
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Government restrictions apply.
14. Contact Us
KitchenKirana
Owned and operated by Krishna Traders
Address
144-B, Jheel Khuranja
East Delhi
Delhi – 110051
India
Email: kitchenkirana144@gmail.com
Phone: +91 9810094093
Website