Refund & Cancellation Policy
Effective Date: July 01, 2026
KitchenKirana strives to provide quality products and a smooth shopping experience. This policy explains when cancellations, refunds, replacements, and returns are permitted.
1. Order Cancellation
Customers may cancel an order only before it has been:
-
Confirmed for packing,
-
Packed,
-
Assigned to a delivery partner, or
-
Dispatched.
Once an order enters the fulfilment process, cancellation may no longer be possible.
KitchenKirana reserves the right to cancel any order due to:
-
Product unavailability
-
Pricing errors
-
Payment failure
-
Suspected fraud
-
Technical issues
-
Duplicate orders
-
Delivery limitations
Where applicable, prepaid amounts will be refunded.
2. Return Eligibility
Due to the nature of grocery and consumable products, returns are limited.
Returns may be accepted for:
-
Incorrect item delivered.
-
Damaged product.
-
Defective product.
-
Expired product.
-
Missing item.
-
Tampered packaging.
Returns are generally not accepted for:
-
Fresh fruits
-
Fresh vegetables
-
Dairy products
-
Frozen products
-
Bakery products
-
Opened food items
-
Products damaged after delivery
-
Change of mind
-
Incorrect order placed by the customer
unless required by applicable consumer protection laws.
3. Replacement Policy
Eligible products may be replaced instead of refunded.
Replacement requests should be made as soon as possible after delivery.
KitchenKirana may request photographs or other evidence before approving a replacement.
4. Refund Eligibility
Refunds may be approved where:
-
Ordered products are unavailable.
-
Payment is deducted but the order is not confirmed.
-
Incorrect products are delivered.
-
Damaged products are verified.
-
Delivery cannot be completed due to KitchenKirana's operational reasons.
-
Duplicate payment has been successfully received.
Refunds may be refused where:
-
False claims are made.
-
Products have been used or consumed.
-
Damage occurred after delivery.
-
Customer refuses delivery without a valid reason.
5. Refund Method
Approved refunds will generally be issued through the original payment method.
Depending on the payment mode, refunds may be processed to:
-
UPI account
-
Debit Card
-
Credit Card
-
Net Banking
-
Wallet
-
Original payment source
Cash on Delivery refunds may be processed through bank transfer, UPI, or another mutually agreed method.
6. Refund Processing Time
Once approved, refunds are generally processed within 5–10 business days.
Actual credit timelines depend on banks, payment gateways, card networks, and financial institutions.
KitchenKirana is not responsible for delays caused by payment providers after the refund has been initiated.
7. Failed Payments
If payment is deducted but the order is not placed successfully:
-
Please wait for confirmation.
-
If the transaction fails, the amount is generally reversed automatically by the payment provider.
-
If not received within the expected timeframe, customers may contact our support team.
8. Promotional Discounts
Refunds for discounted orders will be calculated based on the actual amount paid after applying promotional discounts.
Coupons, reward points, cashback offers, or promotional credits may not be refundable unless otherwise stated.
9. Fraud Prevention
KitchenKirana reserves the right to investigate refund requests.
Repeated suspicious claims, fraudulent activities, abuse of promotional offers, or misuse of refund policies may result in:
-
Account suspension
-
Order cancellation
-
Restriction of payment methods
-
Permanent termination of Platform access
-
Reporting to relevant authorities where required
10. Customer Responsibilities
Customers should:
-
Verify products upon delivery.
-
Report issues promptly.
-
Retain invoices where possible.
-
Cooperate during verification.
-
Provide photographs if requested.
Failure to report issues within a reasonable period may affect eligibility for refunds or replacements.
11. Non-Refundable Charges
Unless required by applicable law, the following may not be refundable:
-
Delivery charges after successful delivery.
-
Convenience fees (if applicable).
-
Gift wrapping charges.
-
Optional service charges.
12. Limitation of Liability
KitchenKirana's liability shall be limited to the value of the affected order or product, except where otherwise required under applicable law.
13. Policy Updates
KitchenKirana may update this Refund & Cancellation Policy from time to time.
Updated versions will be published on the Platform with the revised effective date.
14. Contact Us
KitchenKirana
Owned and operated by Krishna Traders
Address
144-B, Jheel Khuranja
East Delhi
Delhi – 110051
India
Email: kitchenkirana144@gmail.com
Phone: +91 9810094093
Website